Terms of service

How do I know If I’m getting my correct size?
There is a size chart on the website to help you under "Measurement guide". There is also size charts photo’d in the product photo slides. Read the description as it states where the item runs small or true to size.  Email us if you need further assistance with how to size. info@nakedcompression.com 

 

How can I change/add a product on my order? 

Once you have placed your order, the order is logged and cannot be adjusted. We request that you review the contents of your order before continuing to the payment section.

Can I modify the address once my order has been placed? 

Yes, This type of adjustment is possible as long as the order has not yet been shipped. Please contact us as soon as possible to notify us of the changes to your order. If urgent email is ASAP after you notice it.

Can I cancel an order?

Unfortunately once your order has been placed, it cannot be canceled for any reason.

Pre order items

If you purchase a pre order item, it will be shipped within 2 days of posted date.  If any further issues occur you will be notified via email.

Where does my product ship from?  

Grand Prairie, Texas 

How long does shipping take? 

You can look to receive your package anywhere between 3-10 business days, after placing your order unless otherwise stated in the product description.  We do not ship on weekends or holidays.

What happens when my item is returned to sender?

If your item is returned to sender it’s usually because the address was invalid, or entered incorrectly. Sometimes it also happens because your unit, suite, or apt number is missing. When this happens you are responsible for covering the reship fee.  When reshipped by the carrier this process can take up to 2 weeks to return to us. So please be sure accuracy when checking out. 

Please email info@nakedcompression.com and give your correct address, then you’ll be invoiced via email to reship your order.  

Who is my package shipped through? 

Standard Shipping is limited to the 48 contiguous United States. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email with your tracking number after your order ships.

In the event the item is expedited, it is shipped through UPS.  You will receive a shipping notification email with your tracking number after your order ships. 

What do I do if my tracking status says “delivered” but I haven’t received my package?

 We will review your order and make sure there are no discrepancies. We will thoroughly investigate and check, to be sure that your package went out routinely. In the event that we find no discrepancies, we then would suggest that you contact the carrier USPS (United States Postal Service). Give them your tracking number and let them know you didn’t receive your package even though USPS states proof of delivery. You will then file a claim with the carrier because once it ships it’s in the hands of USPS.

What if I received my package but an item was missing?

Naked Compression is not responsible for lost or stolen packages. If your tracking information states that your package was DELIVERED to your address and you have not received it, please contact the United States Postal Service directly at 1-800-ASK-USPS® (1-800-275-8777). Any lost, stolen, or damaged packages must be reported as a claim to USPS.  If you would like to add additional insurance at the cost of your order over $50, please email us immediately after purchasing info@nakedcompression.com